AE Support Agents have direct access to remote computers to pinpoint and resolve technical issues more efficiently than ever before. At the same time, eCare allows ultimate control to reside in the hands of the customer, giving them first-priority control over the mouse and keyboard, enabling them to override mouse or keyboard actions taken by the support agent, with the ability to shut down the remote control session altogether.

Please call us to arrange an eCare Support Agent to help you get connected. You will be asked to click on the link below to access our eCare support facility.